Important Notice - No Exchange Policy

We do not offer any exchange policy.

Our website follows a Return-Only Policy.

Customers can return eligible products as per the terms mentioned below. No exchanges will be provided under any circumstances.

Return & Refunds Policy

We want you to have a smooth shopping experience. Please read our Return & Refund Policy carefully before placing an order. By placing an order on our website, you agree to the policy mentioned below.

Sale Items - No Return Policy

• Any product purchased during a Sale or at a Discounted Price is NOT eligible for return.
• Sale items are limited, single-piece products offered at special discounted rates.
• Due to the nature of sale inventory, returns are strictly not accepted on sale items under any circumstances.

1. Return Window

• Customers can request a return within 24 hours of product delivery only.
• The return request must be raised from the Login section of our website.
• Any return request made after 24 hours will not be accepted, and the return window will be permanently closed.

2. Return Request Review & Approval

• Once we receive your return request, our team will review it.
• The review process may take 1-2 working days.
• If the request is found to be genuine and valid, it will be approved.
• After approval, you will receive a confirmation message/email regarding the return request.

3. Product Pickup Process

• After approval, the pickup will be scheduled within 1-2 working days.
• Our delivery partner will come to your registered address for pickup.
• Important: The jewellery must be properly packed in a box to avoid any damage during transit.
• Improper or loose packing may lead to damage, which can affect your return eligibility or refund.

4. Refund Mode - Original Payment Method

• Once the returned product is picked up and received by us, it will be inspected and verified.
• After successful verification, the refund amount will be processed to the original payment method within 2-3 working days.
• Refunds will be initiated only after the product passes the quality check.
• The refunded amount may take additional time to reflect in your account depending on your Bank/Payment provider.

5. Return Shipping Charges

• A return shipping fee of ₹99 is mandatory for all return requests.
• This charge applies to all customers, without exception.
• Due to our limited margins, return shipping costs cannot be borne by us.

6. Damaged or Repairable Products

• If the product has minor damage or requires repair due to transit issues, the return will still be processed.
• However, a ₹99 return shipping fee will still be applicable in such cases.

7. Acceptance of Policy

• By placing an order on our website, you automatically accept this Return & Store Credit Policy.
• We strictly follow the above policy for all orders.

For any further queries, please contact our customer support team before placing your order.